Currently we do not offer refunds or exchanges as all items are considered Final Sale. In there rare instance that your order arrives damaged, please advise us within 7 days of the arrival of your order, so that we can replace it or issue a store credit. If an exchange is granted it will take 1-3 business days to process once we have been received it at our warehouse. A new tracking number will be sent once your new item has been shipped. We are not responsible for packages that are lost or stolen and a claim must be filed with USPS or the appropriate shipping partner. Subscription boxes are non-refundable. This includes prepaid 3, 6, and 1 year subscriptions.