International shipments are sent via USPS and typically take 6-10 business days to arrive.
In there rare instance that your order arrives damaged, please advise us within 7 days of the arrival of your order, so that we can replace it. Exchanges take 1-3 business days to process once they have been received by our warehouse. A new tracking number will be sent once your new item has been shipped.
We are not responsible for packages that are lost or stolen and a claim must be filed with USPS or the appropriate shipping partner.
Subscription boxes are non-refundable. This includes prepaid 3, 6, and 1 year subscriptions.
Cloth & Paper, currently does not offer repairs. However, we recommend always to utilize your rings end closures to open and close your planner. Never pull open by it’s rings.