Q. Will I automatically be billed for C&P subscription boxes?
A. Yes, you will be billed on the first of each month. Unless, you choose to save by subscribing for a 3, 6, or 12 month subscription, then you will be billed on the first of the month following the end of your subscription period. For example, if you sign up on January 1st for a 3 month Stationery box subscription, you will not be billed again until April 1st.
Q.How long does it take for shop items to ship?
A.  Typically, orders placed between the 1st-15th of each month ship in 2-3 business days. Shops orders that are placed after the 15th until the last day of the month can take 3-5 business days to process due to monthly box shipments being shipped an prepared.

International shipments are sent via USPS and typically take 6-10 business days to arrive.

Q. International Customs/VAT?
A. We do our best to make it so our customers don’t have to pay any customs fee. However, depending on your location you may be subject to customs/VAT Tax.

 

Q. What are lifestyle goods?
A. Well in short. Non-planner related items. These will be items that we feel our Planner Girl would utilize during her normal everyday routine. It could be new makeup brushes to add to her beauty routine, or a new coffee mug for her morning latte.
Q. When will I receive my subscription box?
A. We begin shipping on the 18th of each month and conclude shipping on the 21st. You can expect to receive an email notification with tracking by the 21st of each month.
Q. What will be in the box, can you show me?
A. You can see glimpses of what to expect in your box on the Cloth & Paper (C&P) Instagram.
Q. International Shipping/Tracking
A. Currently we offer International shipping via USPS (tracked) in order to offer the best rate possible to our International Customers. International customers pay a flat fee based on their shipping location. Once the order is shipped an email with your tracking number will be mailed to you. Items typically take 6-10 business days to receive depending on your location. In rare situations, your package can take longer due to customs check, and this is out of our control and updates to these checks can only be given by USPS.

 

Q. Refunds/Exchanges
A. Currently we do not offer refunds or exchanges as all items are considered Final Sale.

In there rare instance that your order arrives damaged, please advise us within 7 days of the arrival of your order, so that we can replace it. Exchanges take 1-3 business days to process once  they have been received by our warehouse. A new tracking number will be sent once your new item has been shipped.

We are not responsible for packages that are lost or stolen and a claim must be filed with USPS or the appropriate shipping partner.

 

Subscription boxes are non-refundable. This includes prepaid 3, 6, and 1 year subscriptions.

Q. Leather Treatment/Repairs
A. Your Cloth & Paper leather item Planner or Agenda Cover is handmade using natural materials which means no two Planners are the same. Due to the nature of leather, there may be some slight irregularities in the leather color, size of the grain, and texture. Each leather planner will have natural signatures like wrinkles, blemishes and other markings. You’ll also find your Cloth & Paper ‘s all leather lining is also done by hand to ensure each Planner is beautifully unique. Enjoy your Cloth & Paper Planner for years to come by keeping it clean with a damp cloth or an alcohol-free wipe.

Cloth & Paper, currently does not offer repairs. However, we recommend always to utilize your rings end closures to open and close your planner. Never pull open by it’s rings.